Dimitris Vassos
Co-founder and CEO, Omilia
"We improve customer service with technology based on artificial intelligence, serving better the consumers."
Dimitris Vassos is co-founder and CEO of Omilia, the company that enables large companies and organizations to offer automated customer service through voice chat. Omilia technology is based on artificial intelligence and is now offered exclusively through the cloud. From the beginning of his career in London, Dimitris was involved with voice recognition technologies, and in 2002 he decided to return to Greece and found Omilia. Today he tells us about the turning point in the company in 2010, when they began to develop their own technology, about the great opening in America and the impressions gained from customers such as the Royal Bank of Canada and about the recent significant investment of 20 million dollars from Grafton Capital.
Omilia: Conquering the top of artificial conversation
It took about a decade for the Greek market to reach Omilia's vision, according to its founder and CEO, Dimitris Vassos. The technology company is active in the automation of customer service based on artificial intelligence and when it was founded in 2002 there was no mature ecosystem of startups in the world, except in Silicon Valley which at that time was something distant and unknown.
As he explains to Outliers, the podcast of Endeavor Greece, Dimitris Vassos, together with the partner and financial director of the company, Pelia Ioannidis, identified a big gap in the Greek market and tried to "bridge" telephony with IT. According to him, this is a place "that still scares a lot of people.
Dimitris Vassos is a graduate of the computer science and electrical engineering department of Imperial and has a master's degree in telecommunications. His first job was at IBM, which he notes gave him the tools to create Omilia, especially in his business ventures. Omilia "has not lost a single client to date", he says, attributing this success in part to the particular way in which he closes the partnerships.